Living with the work
Fast, and loved. We want both.
We want to be out of your space as fast as we can, and we want you to love the result so much that the only calls we get afterwards are thank-yous. Those two things pull against each other. Getting both takes a little negotiation, and we do it out loud, with you. We call it calibrating.
Calibrating
Every house has a different “barely noticed us.”
For one family it means the kitchen works every evening. For another it means nothing before nine and nothing on Saturdays. For someone working from home it means the loud day is the day they’re at the office. At the walkthrough we ask what matters most — speed, quiet, a working kitchen, the dog, the parking — and we build the schedule around it. Then it goes in the binder, and it’s the deal.
Sometimes speed and comfort can’t both win. One long loud day instead of three short ones; a temporary kitchen for a week so the real one is done a week sooner. We’ll lay the trade-off out plainly and let you choose. No surprises is the whole point.
The daily rhythm
- Arrive. [Start time]. One door in, floor protection down, barriers checked.
- Work. Noisy work inside the hours we agreed; cutting done outside or in the sealed area.
- Reset. The site swept and closed every evening. You can walk through it in socks.
- Report. A short update at the end of the day: what got done, what’s next, anything we found.
- Leave. [Finish time], and the house is yours again until morning.
What you can expect from us
- The same faces every day.
- A sealed work area, and a route through the house that stays clean.
- Your things covered or moved by you, not by us, and put back where you said.
- One number that answers, and honest news — including the bad kind — the day we have it.
- A finish that we’d accept in our own house.
What we’ll ask of you
- Decisions on time: tile, colour, hardware. The schedule is built on them.
- A clear path to the work, and somewhere for the truck.
- Kids and pets kept out of the sealed area, for their sake.
- Tell us the moment something isn’t right. We’d rather fix it Tuesday than hear about it in June.
- Sign the binder before we start, and read it when something changes.
When it goes sideways
Old houses hide things. Weather happens. People change their minds.
When we open a wall and find something, we stop, show you, and price the fix before touching it. When the weather takes a day, the schedule moves and you hear it from us before you notice. When you change your mind, we write it up — cost, and what it does to the date — and nothing changes until you sign it. All of it goes in the binder, so the story of the job is in one place and nobody has to remember who said what.
Tell us what “barely noticed” means in your house.
That’s the first question at the walkthrough.